This Privacy Policy explains how SK EDUCATION TECHNOLOGY LLC (“SK Education,” “we,” “us”) collects, uses, shares, and protects personal information when you use the SK Education mobile application and the SK Education web platform at platform.skedtec.com (together, the “Service”).
In short. The Service is a private tutoring-center management tool used by SK Education staff, tutors, students, and parents. We collect only what is needed to run tutoring operations. We do not sell personal information, we do not share it for advertising, and we do not use third-party advertising or analytics tracking in the app. Accounts are created by SK Education staff — the app has no public sign-up.
Contents
- Who this policy covers
- Information we collect
- How we use information
- Children's privacy and parental consent
- How we share information
- Device permissions and notifications
- Advertising, analytics, and tracking
- How long we keep information
- How we protect information
- Your privacy rights and choices
- Account and data deletion
- Where information is processed
- Changes to this policy
- Contact us
1. Who this policy covers
The Service is used by four kinds of people:
- Students enrolled at an SK Education tutoring center, including students under 18 and under 13.
- Parents and legal guardians of enrolled students.
- Tutors and teachers engaged by SK Education.
- Staff — center directors, education coordinators, regional directors, and administrators.
Accounts are issued by SK Education. There is no public account registration in the app. A separate public inquiry form is available on our website for prospective families who wish to contact us; that form is described in Section 2.
2. Information we collect
We collect information you or your center provides, information generated as tutoring services are delivered, and a small amount of technical information needed to operate the app.
| Category | Examples | Source |
|---|---|---|
| Account and contact information | Name, email address, phone number, role, assigned center, profile photo or avatar (optional), password (stored only as a salted hash by our authentication provider) | Provided by SK Education staff when your account is created; you may update some fields yourself |
| Student record | Student first and last name, grade level, school, subjects, enrollment and graduation dates, program end date, enrollment status, student email and phone (where applicable), student photo (optional) | Provided by the parent or guardian at enrollment, and by staff |
| Parent and guardian information | Parent or guardian name, email address, phone number | Provided at enrollment or inquiry |
| Scheduling information | Session dates and times, assigned tutor, subject, center or online delivery, availability preferences, recurring schedules, blackout dates, attendance, cancellation requests and their reasons | Generated through use of the Service by students, parents, tutors, and staff |
| Academic and instructional records | Session logs (topic covered, tutor notes, homework assigned, follow-up items), homework completion and verification status, diagnostic test results and scores, progress conference notes, comments, and files attached to conferences | Entered by tutors and staff; homework self-check entered by students |
| Enrollment, billing, and contract records | Purchased hour packages and hour balances, hour transaction ledger, deal and contract status, contract signature status and timestamps, payment status, amount, date, and method | Generated by staff and, where used, by our payment and e-signature providers |
| Inquiry (lead) information | Prospective student and parent name, contact details, ZIP or postal code, grade, subjects of interest, and notes; contact history such as calls, emails, meetings, and notes | Submitted through our public inquiry form or recorded by staff |
| Device and technical information | Push notification device token, device platform and app version, authentication session tokens, IP address and timestamps in server access logs, security and audit logs recording actions taken in the Service | Collected automatically when you use the Service |
| Photos you choose to provide | An image captured with your camera or selected from your photo library, used only as a profile picture | Provided by you, only if you grant permission and choose an image |
We do not collect precise or coarse geolocation, contacts, calendars, health data, biometric data, browsing history, advertising identifiers, or payment card numbers. We do not access your photo library except at the moment you choose a profile picture, and we do not scan or upload any other images.
3. How we use information
We use personal information only to operate and improve the tutoring service. Specifically, to:
- Create and administer accounts, authenticate users, and enforce role-based access to information;
- Schedule, reschedule, and cancel tutoring sessions, and match students with suitable tutors based on subject and availability;
- Record instruction delivered — session topics, notes, homework, and progress — and make it visible to the student, the student’s parent or guardian, the assigned tutor, and authorized staff;
- Track hour packages, deduct hours as sessions are completed, and notify families when balances run low;
- Prepare, send, and track enrollment contracts and payments;
- Send operational communications — session reminders, schedule changes, cancellation decisions, homework notices, contract and payment notices, and center announcements — by push notification, email, or in-app notification;
- Respond to inquiries from prospective families and follow up about enrollment;
- Produce internal operational reports on attendance, tutor hours, enrollment, and center performance;
- Maintain security, prevent and investigate misuse, keep audit logs, and comply with legal obligations.
We do not use personal information to build advertising profiles, to train third-party machine learning models, or for any purpose unrelated to delivering tutoring services.
Where the law requires a legal basis for processing, we rely on: performance of our enrollment agreement with you; your consent (including verifiable parental consent for children, and consent for push notifications and camera or photo access); our legitimate interests in operating and securing the Service; and compliance with legal obligations.
4. Children’s privacy and parental consent
SK Education serves K–12 students, and many of them are under 13. We take the following approach:
- Parental consent. A student’s information is entered into the Service only after a parent or legal guardian enrolls the student with SK Education. Consent is obtained through the enrollment process (including any signed enrollment agreement). By enrolling a student and authorizing the student’s use of the Service, the parent or guardian consents to the collection and use of the student’s information as described in this policy. Staff may issue a student account only with parent or guardian involvement. We do not knowingly collect personal information from a child under 13 without that consent.
- Limited collection. We collect only the information reasonably necessary for a student to participate in tutoring. Providing a student photo, a student email address, and a student phone number is optional.
- No advertising or profiling. We never use a student’s information for behavioral advertising, and we never sell or rent student information. We do not create profiles of students for any purpose other than delivering and documenting tutoring.
- No public disclosure. Students cannot post publicly through the Service. Student records — schedules, session logs, homework, diagnostic results, and contact details — are visible only to that student, their parent or guardian, their assigned tutors, and authorized SK Education staff at their center. Profile photos are the one exception: they are stored at an unlisted address on our content delivery network, are never indexed or listed anywhere, and are not linked to a student’s name for anyone who is not authorized — but a person given that exact address could open the image. Providing a profile photo is optional, and you can remove one at any time.
- Parental rights. A parent or guardian may review the personal information we hold about their child, ask us to correct it, refuse to permit further collection or use, and request deletion. See Sections 10 and 11. Exercising the right to refuse further collection may mean we can no longer provide tutoring services to the student.
If you believe a child’s information has been provided to us without appropriate parental consent, contact us at privacy@skedtec.com and we will delete it promptly.
5. How we share information
We do not sell personal information, and we do not share it for cross-context behavioral advertising. We share information only in these circumstances:
Within SK Education
Access is restricted by role and by center. Tutors see the students assigned to them. Center staff see records for their own center. Regional directors see their assigned centers. Administrators may access all records for support and operational purposes. These restrictions are enforced by database-level access rules, not only by the app interface.
With parents and guardians
Parents and guardians receive information about their own child, including schedules, session logs, homework, hour balances, conferences, contracts, and payments.
With service providers
We use a small number of vendors to run the Service. They process information only on our instructions and are bound by contract to protect it.
| Provider | Purpose | Information involved |
|---|---|---|
| Supabase | Application database, authentication, file storage, server functions | All application data described in Section 2 |
| Vercel | Web application hosting and delivery | Technical request data such as IP address and timestamps |
| Apple Push Notification service | Delivery of push notifications to iOS devices | Device token and notification content |
| Stripe | Payment processing, where used by staff to process or record tutoring payments | Payer name, email, amount; card details are collected and stored by Stripe, not by us |
| DocuSign | Electronic signature of enrollment contracts, where used by staff | Signer name, email, contract document and signature audit trail |
| Google Workspace (Gmail) | Sending transactional and operational email | Recipient name, email address, message content |
| Zoom | Online tutoring sessions, where used | Meeting join information; Zoom’s own privacy terms apply to what happens in a meeting |
For legal and safety reasons
We may disclose information if required by law, subpoena, or court order; to protect the rights, safety, or property of students, staff, or the public; or to investigate suspected fraud or violations of our Terms of Use.
In a business transfer
If SK Education is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction. We will notify affected families and require the recipient to honor commitments at least as protective as this policy.
6. Device permissions and notifications
- Camera. Requested only when you choose to take a new profile photo. Images are used solely as your profile picture.
- Photo library. Requested only when you choose an existing photo as your profile picture. We access only the image you select.
- Notifications. Requested so we can send session reminders, schedule changes, cancellation decisions, homework notices, and center announcements. Notification content may include a student’s first name, session time, and tutor name, and may appear on your lock screen.
You can grant or revoke any of these permissions at any time in the iOS Settings app under SK Education. Declining camera or photo access does not affect any other part of the app. Declining notifications means you will need to check the app for updates.
7. Advertising, analytics, and tracking
The SK Education app contains no advertising, no advertising SDKs, no third-party analytics SDKs, and no cross-app or cross-site tracking. We do not use the iOS Advertising Identifier and we do not request App Tracking Transparency permission, because we do not track you across apps or websites owned by other companies.
On the web platform, we use session and authentication storage (such as cookies or local storage) only to keep you signed in and to operate the Service. We do not use advertising cookies or third-party analytics trackers. The mobile app stores authentication tokens and preferences on your device so you stay signed in; it does not use tracking cookies.
8. How long we keep information
- Active student and family records are kept for as long as the student is enrolled.
- After enrollment ends, we retain academic and scheduling records for up to three (3) years so that families can request transcripts of past instruction and so we can honor unused hour balances.
- Financial and contract records are retained as long as required by tax, accounting, and contract law in the applicable jurisdiction.
- Security and audit logs are retained for up to twelve (12) months.
- Inquiry records for families who do not enroll are retained for up to twenty-four (24) months and then deleted on request or on schedule.
When a retention period ends we delete the information or irreversibly de-identify it.
9. How we protect information
We use industry-standard safeguards, including: encryption of data in transit (TLS) and at rest; row-level security policies in the database so each account can reach only the records its role permits; role-based permissions in the application; audit logging of sensitive actions; and restriction of administrative access to a small number of authorized personnel. Passwords are stored only as salted hashes and are never visible to staff. Profile photos are the one category served from an unlisted content-delivery address rather than gated by these role checks, as described in Section 4.
No system is perfectly secure. If a breach affects your personal information, we will notify you and the appropriate authorities as required by applicable law.
10. Your privacy rights and choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you or your child, and receive a copy;
- Correct inaccurate or incomplete information;
- Delete personal information, subject to legal and contractual retention requirements;
- Restrict or object to certain processing, and withdraw consent you previously gave;
- Data portability — receive your information in a portable format;
- Non-discrimination — we will not deny service, charge different prices, or provide a lesser quality of service because you exercised a privacy right.
California residents. Under the CCPA/CPRA you have the rights listed above. In the preceding twelve months we collected the categories of information described in Section 2 for the purposes described in Section 3, and disclosed them only to the service providers listed in Section 5. We have not sold or shared personal information, and we have not sold or shared the personal information of any consumer under 16 years of age. We use sensitive personal information (such as account credentials and children’s education-related information) only to provide the tutoring Service described in Section 3, and not to infer characteristics about you for unrelated purposes.
How to exercise your rights. Some information you can change yourself in the app under your profile and preferences. For anything else, email privacy@skedtec.com or contact your center director. We will verify your identity — and, for requests about a student, your relationship to that student — before acting, and we will respond within the time required by applicable law (generally 30 to 45 days). Requests are free unless they are excessive or repetitive.
11. Account and data deletion
You can delete your account yourself, at any time, from inside the app: Settings › Delete Account. Deletion is immediate and permanent. It does not require you to contact us, and there is no waiting period. A parent or guardian may delete a student’s account by signing in to it.
Deleting your account immediately removes your login, your name and contact details, your profile photo, and your notification settings. For a student, it also removes the parent or guardian contact details held on that student’s record, and any sessions still scheduled are cancelled. For a teacher, upcoming sessions remain on the schedule so the center can assign a replacement. Center staff are notified either way.
Records we are legally required to keep — principally financial, tax, and signed contract records, together with the record of tutoring sessions already delivered — are retained for the period required by law and then deleted. Your name is removed from the student and teaching records we hold. Signed agreements are executed legal documents and keep the names printed on them, as do the payment records tied to them; we cannot alter these. Enquiry records created before enrolment are covered by the retention periods in Section 9.
Unused tutoring hours are not refunded automatically as part of account deletion. If you have a balance remaining, contact your center at privacy@skedtec.com or speak to center staff before deleting your account.
12. Where information is processed
Our systems and service providers store and process information on servers located in the United States. If you access the Service while outside the United States, your information will still be transferred to and processed in the United States, where data-protection laws may differ from those in your country. We use contractual protections with our service providers to safeguard information.
13. Changes to this policy
We may update this policy as the Service changes or as the law requires. We will post the revised policy here with a new “Last updated” date. If the changes are material — for example, a new category of information or a new purpose for using it — we will give notice in the app or by email before the change takes effect, and where required we will seek renewed consent.
14. Contact us
Questions, requests, or complaints about privacy:
SK EDUCATION TECHNOLOGY LLC
81 Alexander Ave, Daly City, CA 94014
Email: privacy@skedtec.com